Contact Us
✉ customerservice@discreetie.com.au
☎ 03 7048 8222
Frequently asked questions
Is my order shipped discreetly?
Yes. We understand privacy matters, so all orders are packaged discreetly, with no obvious product details on the outer packaging. We aim to make your shopping experience private, respectful and confidential from checkout through to delivery.
Is it safe to shop on your website?
Yes. Our store uses secure checkout technology to help protect your personal and payment information. We are committed to providing a safe shopping experience, with trusted payment processing and careful handling of customer details in line with our privacy practices.
Can I return intimate products?
For hygiene and health and safety reasons, some intimate products may not be eligible for return if they have been opened, used, or the protective seal has been broken. If an item arrives faulty, damaged or not as described, please contact us so we can assist in line with your rights under Australian Consumer Law.
What should I do if I need help choosing a product?
If you are unsure what to choose, feel free to contact us. We are happy to help guide you toward products that match your needs, comfort level and preferences, while keeping your enquiry private and respectful.
How long will my order take to arrive?
Delivery times can vary depending on your location, supplier dispatch times and the shipping method selected at checkout. Once your order has been processed and shipped, tracking details will be provided, where available, so you can track your delivery progress.
Do you sell products for all preferences and experience levels?
Yes. We stock a broad range of intimate essentials designed for different preferences, comfort levels and levels of experience. Whether you are shopping for self-care, couples play, or beginner-friendly options, we aim to offer something for everyone.
What payment methods do you accept?
We accept secure payment methods offered at checkout. These may include major cards, digital wallets and other trusted payment options supported by our store. Available payment methods will be shown during checkout before you complete your purchase.
Are your products body-safe?
We aim to offer quality products selected with customer comfort, enjoyment and safety in mind. Product materials and features are listed on the relevant product pages wherever possible, so you can make an informed choice before purchasing.
Can I cancel or change my order after placing it?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but once an order has been processed or dispatched, changes may not be possible.
How can I contact you?
You can reach out to us through our website contact details, website chat, or contact form. We aim to respond as quickly as possible and assist with product questions, order support and general enquiries.