Terms of service

Last updated: March 28, 2026

Terms of Service – Discreet Intimate Essentials

These Terms of Service govern your access to and use of the Discreet Intimate Essentials website and the purchase of products from us. By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not use our website or purchase products from us.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights you may have under the consumer laws applicable in your country, including the Australian Consumer Law where applicable.

1. About Us

Discreet Intimate Essentials is an online store offering intimate, adult and lifestyle products.

For customer support, you can contact us at customerservice@discreetie.com.au or by using the Contact Us form on our website.

2. Eligibility to Use Our Website

By using our website or purchasing products from us, you confirm that:

you are at least 18 years of age or the legal age required to purchase adult products in your country, state or territory
you have the legal capacity to enter into a binding agreement
you will use our website and products only in accordance with applicable laws

We reserve the right to refuse service, cancel orders or restrict access where we reasonably believe a person does not meet these requirements.

3. Adult Products and Responsible Use

Many of the products sold on our website are intended for adult use only.

By purchasing from us, you acknowledge and agree that:

products must only be purchased and used by adults of legal age
products must be used responsibly and only for their intended purpose
it is your responsibility to read and follow any instructions, warnings, safety guidance or care information supplied with the product
some products may not be suitable for all individuals or circumstances

We are not responsible for misuse of products, failure to follow instructions, improper storage, inappropriate use, or use contrary to medical or professional advice.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing and availability on our website are accurate and up to date.

However:

product colours, packaging and presentation may vary slightly from what appears on screen
product dimensions, finishes and features may vary slightly from supplier information
packaging, branding and specifications may change from time to time without notice
some products may be handmade or sourced internationally and may have minor variations

We do not warrant that all product descriptions or other website content will always be completely error-free, current or uninterrupted.

5. Pricing and Payments

All prices displayed on our website are shown in the currency specified on the website at the time of purchase.

By placing an order, you agree to pay:

the purchase price for the product
applicable shipping and delivery charges
any other charges clearly disclosed at checkout

We reserve the right to change prices at any time without notice, but such changes will not affect orders already accepted.

If a pricing, listing or typographical error occurs, we reserve the right to cancel or refuse any order affected by that error, even if payment has been received. In that case, any payment received for the affected order will be refunded.

6. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms of Service.

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit or cancel any order at our discretion, including where:

a product is unavailable
there is an error in pricing or product information
we suspect fraudulent, unlawful or suspicious activity
payment cannot be processed or verified
shipping or fulfilment restrictions apply
we reasonably believe the order breaches these Terms of Service

If an order is cancelled after payment has been processed, we will provide an appropriate refund for any amount paid for the cancelled item or order.

7. Fulfilment and Shipping

Products may be fulfilled from different warehouse, supplier, or manufacturer locations, including Australia, China, the United States, and the Netherlands, depending on the product.

Delivery timeframes are estimates only and are not guaranteed.

International orders may be subject to customs processing, international transit delays and other events outside our reasonable control.

Further information about shipping, fulfilment, delivery estimates, tracking, authority to leave, damaged items and undeliverable orders is set out in our Shipping Policy.

8. Returns, Refunds and Replacements

Due to the intimate and hygiene-sensitive nature of many of our products, returns and refunds are subject to important conditions.

Further details about change-of-mind returns, faulty items, damaged goods, incorrect items, hygiene exclusions, undeliverable orders, and refund processing are set out in our Return and Refund Policy.

9. Customer Responsibilities

You agree that you are responsible for:

providing accurate, complete and current account, billing, shipping and contact information
ensuring that your purchase and use of products is lawful in your location
checking that the products you order are suitable for your intended use
following all product instructions, warnings and care information
maintaining the confidentiality of your account details where an account is used

You are responsible for any additional costs, delays or issues arising from incorrect or incomplete information provided by you.

10. Prohibited Use

You must not use our website:

for any unlawful purpose
to breach any applicable law or regulation
to purchase products if you are under the legal age required
to transmit viruses, malicious code or harmful material
to interfere with the website’s functionality or security
to engage in fraudulent, abusive, threatening, defamatory or misleading conduct
to infringe our intellectual property rights or the rights of others

We may suspend or terminate access to our website where we reasonably believe prohibited use has occurred.

11. Intellectual Property

All content on our website, including text, branding, logos, graphics, product descriptions, images, layout, design and other materials, is owned by or licensed to Discreet Intimate Essentials unless otherwise stated.

You must not reproduce, copy, distribute, modify, publish or otherwise use our content without our prior written consent, except as permitted by law.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access or that the website will always be free from errors, bugs or security vulnerabilities.

We may suspend, withdraw, update or restrict access to all or part of the website at any time without notice.

13. Limitation of Liability

To the maximum extent permitted by law, Discreet Intimate Essentials is not liable for any indirect, incidental, special or consequential loss, damage or expense arising out of or in connection with:

use of or inability to use our website
delays in delivery
carrier or courier issues
customs delays
misuse of products
failure to follow product instructions
unauthorised access to or alteration of your data
website interruptions or technical issues

Where liability cannot be excluded by law, our liability is limited to the extent permitted by law.

Nothing in these Terms of Service excludes or limits any rights or remedies that cannot lawfully be excluded, including rights under the consumer laws applicable in your country.

14. Consumer Rights

Nothing in these Terms of Service excludes, restricts or modifies any rights or guarantees you may have under the consumer laws applicable in your country.

For customers in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

15. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that personal information may be collected, used and disclosed in accordance with our Privacy Policy.

16. Third-Party Services

Our website may contain links to third-party websites, services, payment providers, apps or platforms.

We are not responsible for the content, privacy practices, terms or operation of third-party services, and your use of them is at your own risk.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on our website and will apply from the date of publication unless otherwise stated.

Your continued use of the website after any changes are posted constitutes acceptance of the updated Terms of Service.

18. Governing Law

These Terms of Service are governed by the laws applicable in the jurisdiction from which Discreet Intimate Essentials operates, unless otherwise required by applicable consumer law.

Where permitted by law, any disputes relating to these Terms of Service or your use of our website will be subject to the courts of that jurisdiction.

19. Contact Us

If you have any questions about these Terms of Service, please contact us at customerservice@discreetie.com.au or by using the Contact Us form on our website.